Patient Information- A Guide For Patient And Family
The hospital visiting hours are as follows:
ICU & NICU - 12.00noon-2.00pm & 5.00pm-8.00pm daily
Other wards- 12.00noon-2.00pm & 5.00pm-10.00pm daily
For the comfort of other patients staying in dual / shared accommodation, visitors are NOT allowed to stay overnight unless prior approval has been obtained from the ward manager. As children are more susceptible to infection, please also seek the advice from the ward staff before bringing them to visit a patient.
We also seek your understanding to observe a minimum number of visitors at any one time so as to ensure the noise is kept to a minimum level for the comfort of other patients.
The deposit amount varies with the type of treatment and can be made in the form of cash, bank card or credit card.
ASC accepts guarantee letters from companies that have credit facilities with the hospital. The guarantee letter must be presented at the time of admission; otherwise the patient will have to pay a deposit which is refundable upon discharge.
If the guarantee letter is not presented within 24 hours of admission, the patient will be required to settle the bill by cash or credit card.
Additional deposits will be required when the expenses incurred during your hospital stay exceed the initial deposit paid or the limit specified in the guarantee letter.
All patients under our panel medical insurance are not required to pay deposit.
If your surgery is scheduled for the morning (8.00am-1.00pm), it is advisable to be admitted one day prior to the surgery, before 4.00 pm.
Things to bring:
i) ASC appointment card.
ii) Personal clothing (dress gown, slippers) and toiletries
iii) For Maternity Patient- 1 set of baby’s clothing
iv) If patient got own medication need to consult with our consultant before used.
Upon your doctor’s confirmation for your discharge please allow one to two hours for consolidating and processing of your hospital bill.
The hospital check-out time is 12.00 pm.
If the patient stays in the room after 12.00 pm, a ½ (half) day room tariff rate will be levied.
If the patient stays in the room after 5.00 pm, a one (1) full day room tariff rate will be levied.
If you wish to leave before the bill is finalized, you will be required to settle an estimated amount of the bill. Any excess payment will be refunded to you within 14 days from discharge date or final GL. A copy of the final bill will be provided on follow up. Should there be any balance due, you are required to promptly settle within 14 days.
All rooms are fully air-conditioned with attached bathroom. Single and Double Bedded rooms are furnished with television sets. Stay–in Companion is allowed if you are occupying a suite or single room. Lodger fee will be charged at RM30.00 per night.
Room types are subject to availability, the hospital does not accept pre-booking of rooms.
For patients who are covered by a corporate company or an insurance policy, the room choice shall be based on his/her entitlement as stipulated on the valid guarantee letter. If the patient chooses to upgrade the room, additional expenses may be applicable.
Personal Items And Valuable
Please do not bring or keep valuable with you during your stay in ASC. ASC however will not be responsible for any loss or damage to your property or personal belongings whilst on our premises and in locked drawer.
For security purposes, please do not bring any electronic, electrical or battery powered equipment, computerized gadgets such as hand phone, walkie-talkies, pages, handheld organizers, laptop, palmtops, computerized notebooks, CD Players and DVD Players.
Complimentary meals will be served to all patients unless otherwise advised by the attending doctor.
Meal times are as follows:
Breakfast: 7.30am – 8.30am daily
Lunch: 12.00noon – 1.00pm daily
Tea break: 3.00pm – 4.00pm daily
Dinner: 6.00pm - 7.00pm daily
Patients are not recommended to bring their own food to the Hospital.
Food And Baverages
The ASC cafeteria is located at the Ground Floor and is open from 8.00am - 8.00pm daily.
The ASC convenience shop is located at the Ground Floor and is open from 9.30am-8.30pm daily.
For Muslim family members, surau is located at the Ground Floor and Second Floor.
Free Internet Access (WiFi)
Patients can surf the internet anytime with your own computer or smart phone at free internet access area.Kindly ask our staff for password.